Privacy Policy

Effective Date:
Last Updated:

1. General

  1. This website with the URL www.yastudy.com (“Website/Site”) is operated by Europass Immigration Private Limited (“We”, “Us”, “Our”), operating under the brand name YAStudy. We are committed to protecting and respecting your privacy.
  2. We collect and process personal data in accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and other applicable laws.
  3. This Privacy Policy may be updated periodically without prior notice. Users are advised to review this page periodically.
  4. All employees, partners, agents, and third-party service providers with access to personal data are required to comply with this Privacy Policy and confidentiality obligations.

2. How We Collect Information

  1. Directly from You: When you visit the Website, register, fill forms, contact us, or use our services.
  2. Business Interaction: Through offline or online business communications, counselling sessions, or service engagements.
  3. From Other Sources: Public databases, marketing partners, social media platforms, or third-party service providers.
    1. Updated delivery and address information from logistics or communication partners.
    2. Information related to interactions with our affiliates or subsidiaries.

3. Information We Collect

  1. Full Name
  2. Date of Birth
  3. Gender
  4. Nationality
  5. Photograph (passport-size or profile photo, if uploaded)
  6. Email Address
  7. Mobile / Phone Number
  8. Residential Address (City, State, Country, PIN/ZIP Code)
  9. Educational qualifications (10th, 12th, Bachelor’s, Master’s)
  10. University / College details
  11. Year of passing, grades, marksheets, transcripts, certificates
  12. Language proficiency details (IELTS, TOEFL, German, etc.)
  13. Work experience details (if shared)
  14. Passport details (number, issue/expiry date)
  15. National ID / Aadhaar / PAN (only if required)
  16. Visa-related documents
  17. APS and credential verification documents
  18. Fee payment details (amount, transaction reference)
  19. Bank details only for refunds or official processing
  20. Proof of funds documents
  21. Medical insurance details (only when required)
  22. Health declarations required by embassies or universities
  23. Religion or caste only if legally required
  24. Emails, WhatsApp messages, calls, chats, feedback, or complaints
  25. IP address, browser type, device information
  26. Pages visited, time spent, cookies, and analytics data

Note: We do not store credit/debit card numbers or CVV details.

4. How We Use Information

  1. To provide, operate, maintain, and improve our services
  2. Improve website functionality and user experience
  3. Process applications, transactions, and payments
  4. Provide counselling, visa, immigration, and education services
  5. Send confirmations, invoices, updates, and service messages
  6. Respond to inquiries and customer support requests
  7. Send newsletters, promotions, and updates (with consent)
  8. Detect, prevent, and investigate fraud or illegal activity
  9. Comply with legal and regulatory requirements

5. Data Transfer & Sharing

  1. With service providers working on our behalf under confidentiality agreements
  2. To comply with legal obligations or lawful requests
  3. To protect rights, property, safety, or prevent fraud
  4. In emergencies involving personal safety
  5. During mergers, acquisitions, restructuring, or sale of business assets

6. Cookies

We use cookies to enhance website performance and user experience. Cookies help with remembering user preferences, analytics, diagnostics, and improving security. Third-party services may also use cookies. You may disable cookies via browser settings; however, some features may not function properly.

7. Data Security

We implement technical, physical, and organizational measures to protect personal data. SSL encryption is used for data transmission, and access is restricted to authorized personnel. Users must maintain confidentiality of their login credentials.

8. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Users should read third-party privacy policies.

9. Social Network Plugins

Interaction with social media plugins or buttons is governed by the privacy policies of the respective platforms.

10. Children

If you are under 18, you may use this Website only with parental or legal guardian consent.

11. Newsletter

By subscribing, you consent to receive newsletters and marketing communications. You may unsubscribe anytime via the email footer. For privacy concerns, contact us.

12. Changes to this Policy

We may update this Privacy Policy periodically. Continued use constitutes acceptance of the revised policy.

13. Grievance Officer & Contact Details

Grievance Officer – Europass Immigration Pvt. Ltd.
Designation: Grievance Officer
Company: Europass Immigration Private Limited (YAStudy)
Website: https://yastudy.com
Email: grievance@yastudy.com
All grievances will be acknowledged within 48 hours and resolved within 15 working days.

14. Website Cookies Policy

This Website uses cookies and similar technologies to ensure proper functioning, enhance user experience, analyze traffic, improve security, and deliver relevant advertisements. Essential cookies operate by default, and non-essential cookies require explicit consent.

15. Refund, Return & Cancellation Policy

For products/services that are defective or deficient, we offer return and refund facilities in accordance with this Policy. Refund requests must be submitted within the specified timelines. Refunds are processed within 7 Business Days after verification. Non-refundable services include visa, SOP, LOR, CV, IELTS, German, and other counselling services. For details, contact support@yastudy.com.